Refund policy

Everything at Tootsie Tootsie is second hand and one of a kind. Each item is sourced from our trusted consignment clients, and we compensate them at the time of sale. Because of that individuality and the nature of our arrangement with our consignors, all sales are final.

No returns

Every item in our store is a one-of-a-kind consignment, and as such we are unable to accept returns or offer refunds.

If your parcel is lost or damaged in the mail

We will refund it! Everything ships insured and tracked, so email us your order number and photos and we will refund you and handle the carrier ourselves.

Damaged or malfunctioning items

If you receive an item that is damaged, not working, or significantly not as described, please contact us immediately. Send us an email at consignment@tootsietootsie.com with your order details and a description of the issue.

Contact us

We value your satisfaction and are committed to addressing any concerns you may have. Please reach out to us as soon as possible if you experience any issues with your purchase.

Thank you for shopping at Tootsie Tootsie. We are a small, women-owned business and are grateful of your understanding of our policies.